Delivery Information

Delivery Time = Processing Time + Shipping Time

Processing Time: Crafting something special takes time, especially when it's personalized just for you. Our dedicated team needs approximately 2-5 business days to meticulously design and handcraft your order, ensuring it meets our quality standards and your personal requests. This duration varies based on the complexity of the design and the specifics of the product process.

Shipping Methods & Price: Free shipping is available for all orders.

Please be aware that the estimated delivery time frame provided does not include the processing period required for personalizing your order. Additionally, it does not account for any potential delays due to service disruptions or adverse weather conditions. To keep you informed, we will provide an estimated delivery date during the checkout process.

Once your order has been placed, we're committed to keeping you updated every step of the way. You will receive an email confirmation detailing the expected delivery date along with tracking information as soon as it becomes available. This way, you can stay informed about your order's progress and anticipated arrival.

*Note: If the supply chain is in tension, the production time of some products may be extended. Please pay attention to the estimated arrival time on the checkout page.

Your happiness and satisfaction with your purchase are our top priorities. If, for any reason, you're not completely satisfied with your items, we warmly encourage you to reach out to our customer service team without hesitation. We are committed to making things right and offer a 30-day return and exchange policy, ensuring that your experience with us leaves you delighted.

For a comprehensive understanding of our refund and exchange policy, including all terms and conditions, please visit: [ https://www.festivoco.com/30-day-return-policy.htm ] . This information will guide you through the simple process for returns and exchanges, ensuring a smooth and hassle-free experience.